Privacy Policy
This Privacy Notice for SWELECT Energy Systems Limited (‘we’, ‘us’, or ‘our’) describes how and why we might access, collect, store, use, and/or share (‘process’) your personal information when you use our services (‘Services’), including when you:
- Visit our website at https://www.swelectes.com or any website of ours that links to this Privacy Notice
- Use SWELECT Energy Systems Limited’s products and services, including solar energy systems, installation services, energy management solutions, and related after-sales support
- Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at marcom@swelectes.com.
Summary of Key Points
This summary provides key points from our Privacy Notice. You can find more details about any of these topics by using the table of contents below.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we collect any information from third parties? We do not collect any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.
How do we keep your information safe? We have adequate organisational and technical processes in place to protect your personal information.
What are your rights? Indian residents have rights under the Digital Personal Data Protection Act, 2023.
How do you exercise your rights? You can contact us at marcom@swelectes.com.
Table of Contents
- What Information Do We Collect?
- How Do We Process Your Information?
- When And With Whom Do We Share Your Personal Information?
- Do We Use Cookies And Other Tracking Technologies?
- Do We Offer Artificial Intelligence-Based Products?
- How Long Do We Keep Your Information?
- How Do We Keep Your Information Safe?
- Do We Collect Information From Minors?
- What Are Your Privacy Rights?
- Controls For Do-Not-Track Features
- Do We Make Updates To This Notice?
- How Can You Contact Us About This Notice?
- How Can You Review, Update, Or Delete The Data We Collect From You?
1. What Information Do We Collect?
Personal information you disclose to us
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
- Names
- Phone numbers
- Email addresses
- Mailing addresses
- Job titles
- Contact preferences
- Contact or authentication data
Sensitive Information: We do not process sensitive information.
Information automatically collected
We automatically collect certain information when you visit, use, or navigate the Services.
The information we collect includes:
- Log and Usage Data: This includes service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services.
- Device Data: We collect data about your device such as your IP address, browser type, operating system, and device identifiers.
- Location Data: We may collect information about your device’s location, which can be either precise or imprecise.
2. How Do We Process Your Information?
- To deliver and facilitate delivery of services to the user.
- To respond to user inquiries and offer support.
- To send administrative information to you.
- To request feedback and contact you about your use of our Services.
- To send marketing and promotional communications.
- To deliver targeted advertising to you.
- To protect our Services and prevent fraud.
- To evaluate and improve our Services, products, marketing, and your experience.
- To identify usage trends.
- To comply with our legal obligations.
3. When And With Whom Do We Share Your Personal Information?
- Google AdSense for advertising services.
- Amazon Web Services (AWS) for cloud hosting and storage.
- Google Ads, Facebook, and LinkedIn for marketing and remarketing.
- Google Analytics and Google Tag Manager for analytics and tracking.
We may also share your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
International Transfers
Your information may be transferred to, stored, and processed in countries other than India, including but not limited to Singapore, the United States, and the European Union.
- Data processing agreements with service providers.
- Use of globally recognised security standards.
- Compliance with applicable Indian data protection laws.
- Cloud infrastructure providers certified under ISO 27001, SOC 1, SOC 2, and SOC 3.
4. Do We Use Cookies And Other Tracking Technologies?
- Strictly Necessary Cookies: Required for the operation of the website.
- Performance and Analytics Cookies: Help us understand how visitors interact with the website.
- Advertising Cookies: Used to deliver relevant advertisements.
https://tools.google.com/dlpage/gaoptout
https://policies.google.com/privacy
5. Do We Offer Artificial Intelligence-Based Products?
- We do not rely on third-party AI platforms to process your personal data.
- We do not store or retain AI conversation data beyond operational necessity.
- We do not use AI systems to make automated decisions that produce legal or similarly significant effects.
6. How Long Do We Keep Your Information?
- Customer records: up to 8 years
- Marketing data: up to 3 years
- Analytics data: up to 26 months
- Legal and compliance data: as required under applicable laws
7. How Do We Keep Your Information Safe?
- Encryption of sensitive data
- Restricted access to authorised personnel
- Regular security reviews and audits
- Employee training on data protection
8. Do We Collect Information From Minors?
We do not knowingly collect, solicit data from, or market to children under 18 years of age.
9. What Are Your Privacy Rights?
- Right to access your personal data
- Right to correct inaccurate or incomplete data
- Right to erase personal data
- Right to grievance redressal
- Right to nominate another individual to exercise your rights
Email: marcom@swelectes.com
10. Controls For Do-Not-Track Features
At this stage, we do not respond to Do-Not-Track browser signals.
11. Do We Make Updates To This Notice?
Yes, we may update this Privacy Notice from time to time.
12. How Can You Contact Us About This Notice?
SWELECT Energy Systems Limited
SWELECT HOUSE
No. 5, Sir P.S. Sivasamy Salai
Mylapore, Chennai – 600004, India
Email: marcom@swelectes.com
Website: https://www.swelectes.com
13. How Can You Review, Update, Or Delete The Data We Collect From You?
Email: marcom@swelectes.com
Subject: Data Request – [Your Name]
