Privacy Policy

SWELECT Energy Systems Limited

Last updated: March 24, 2026

This Privacy Notice for SWELECT Energy Systems Limited ('we', 'us', or 'our') describes how and why we might access, collect, store, use, and/or share ('process') your personal information when you use our services ('Services'), including when you:

Visit our website at https://www.swelectes.com or any website of ours that links to this Privacy Notice
Use SWELECT Energy Systems Limited's products and services, including solar energy systems, installation services, energy management solutions, and related after-sales support
Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. By accessing or using our Services, you acknowledge that you have read, understood, and agreed to this Privacy Notice. If you do not agree, you must discontinue use immediately. If you still have any questions or concerns, please contact us at marcom@swelectes.com.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice. You can find more details about any of these topics by using the table of contents below.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? We do not process sensitive personal information. For the purposes of this Privacy Notice, sensitive personal information includes financial information, health data, biometric identifiers, passwords, and any other data classified as sensitive under applicable law.

Do we collect any information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent, such as customer engagement, service improvements, and offering new or relevant products and services.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. See Section 3 for details.

How do we keep your information safe? We have adequate organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Indian residents have specific rights under the Digital Personal Data Protection Act, 2023. See Section 9 for details.

How do you exercise your rights? The easiest way to exercise your rights is by emailing us at marcom@swelectes.com with the subject line 'Data Rights Request'. We will consider and act upon any request in accordance with applicable data protection laws.

What Information Do We Collect?
How Do We Process Your Information?
When And With Whom Do We Share Your Personal Information?
Do We Use Cookies And Other Tracking Technologies?
Do We Offer Artificial Intelligence-Based Products?
How Long Do We Keep Your Information?
How Do We Keep Your Information Safe?
Do We Collect Information From Minors?
What Are Your Privacy Rights?
Controls For Do-Not-Track Features
Do We Make Updates To This Notice?
How Can You Contact Us About This Notice?
How Can You Review, Update, Or Delete The Data We Collect From You?

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Disclose To Us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. At times, we conduct online surveys to better understand customer needs, assess requirements for our products and services, and improve our offerings. When we conduct a survey, we will try (but are not obligated) to let you know how we will use the information at the time we collect information from you on the Internet

Personal Information Provided by You. The personal information we collect may include the following:

Names
Phone numbers
Email addresses
Mailing addresses
Job titles
Contact preferences
Contact or authentication data (including passwords, one-time passwords (OTPs), or other verification credentials)

Sensitive Information. We do not process sensitive information.

All personal information that you provide to us must be true, complete, and accurate. You may update your personal information by contacting us using the details provided in this Privacy Notice. We may also request updates where necessary to ensure data accuracy and service continuity.

Information Automatically Collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. The information we collect includes:

Log and Usage Data. Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services, including your IP address, device information, browser type, and activity in the Services (date/time stamps, pages viewed, searches, and other actions you take).
Device Data. Information about your computer, phone, tablet, or other device you use to access the Services, including your IP address, device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
Location Data. Information about your device's location, which can be either precise or imprecise. You can opt out by refusing access or disabling your Location setting on your device; however, this may affect certain aspects of the Services.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
To deliver targeted advertising to you. We may process your information to develop and display personalised content and advertising tailored to your interests, location, and more.
To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ('third parties') who perform services for us or on our behalf and require access to such information to do that work. We engage such third parties under legally binding contracts that require them to process personal data only for specified purposes and to implement appropriate security measures. We ensure that all third-party service providers processing personal data on our behalf are bound by confidentiality obligations and data protection agreements in accordance with applicable law.

The third parties we may share personal information with are as follows:

Advertising, Direct Marketing, and Lead Generation: Google AdSense
Cloud Computing Services: Amazon Web Services (AWS)
Retargeting Platforms: Google Ads Remarketing, Facebook Custom Audience, and LinkedIn Website Retargeting
Social Media Sharing and Advertising: Facebook advertising, Facebook social plugins, LinkedIn advertising, LinkedIn social plugins, and Instagram advertising
Web and Mobile Analytics: Google Analytics and Google Tag Manager

We also may need to share your personal information in the following situations:

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

International Transfer of Personal Data

Our service providers, including Amazon Web Services (AWS) and Google, may process and store your personal data on servers located outside India. In particular, AWS may process data in regions such as Singapore, the United States, or the European Union, depending on the applicable service configuration.

Where your personal data is transferred outside India, we ensure that appropriate safeguards are in place to protect it. These safeguards include:

Engaging only processors who are bound by data processing agreements that require them to protect personal data to standards equivalent to those applicable in India;
Relying on AWS's compliance certifications, including ISO 27001, SOC 1, SOC 2, and SOC 3, as evidence of adequate technical and organisational security measures; and
Ensuring that any transfer is necessary for the performance of a contract with you, or is otherwise permitted under applicable Indian data protection law.

By using our Services, you acknowledge that your personal data may be transferred to, stored in, and processed in countries outside India. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Notice.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to provide relevant service-related reminders and communications. The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.

Cookie Preferences. When you first visit our website, you will be presented with a cookie consent banner that allows you to accept or reject non-essential cookies. Where required by applicable law, we obtain your consent before placing such cookies on your device. You may also manage your cookie preferences at any time by adjusting your browser settings to remove or reject cookies. Please note that restricting certain cookies may affect the functionality of our Services.

Cookie Categories We Use

Strictly necessary cookies: Required for the website to function and cannot be switched off. They are usually set in response to actions you take such as setting your privacy preferences, logging in, or filling in forms.
Analytics and performance cookies: Allow us to count visits and traffic sources so we can measure and improve the performance of our site. All information these cookies collect is aggregated and anonymous.
Advertising and targeting cookies: May be set through our site by our advertising partners to build a profile of your interests and show you relevant ads on other sites. They do not store directly personal information but uniquely identify your browser and internet device.

Google Analytics

We may share your information with Google Analytics to track and analyse the use of the Services. The Google Analytics Advertising Features we may use include Remarketing with Google Analytics, Google Analytics Demographics and Interests Reporting, and Google Display Network Impressions Reporting.

To opt out of being tracked by Google Analytics, visit https://tools.google.com/dlpage/gaoptout. You can opt out of Google Analytics Advertising Features through Google's Ads Settings. For more information on Google's privacy practices, please visit https://policies.google.com/privacy.

5. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?

In Short: We offer a proprietary AI-powered assistant designed to help users access information about our products and services.

As part of our Services, we offer an AI-powered assistant ('AI Assistant') to help you find information about SWELECT's products, services, and support resources.

About Our AI Assistant

Our AI Assistant is a custom-built, proprietary tool developed and operated entirely by SWELECT Energy Systems Limited. It is not powered by, or dependent on, any third-party AI provider. Your data is not transmitted to or stored by any external AI platform or vendor.

The AI Assistant is designed for the following functions:

Answering queries about our solar energy products and services
Providing general support and guidance on our offerings
Helping users navigate information available on our website
Natural language understanding to improve query responses
Surfacing relevant information based on your questions

How The AI Assistant Processes Your Data

The AI Assistant only reads information already available within our Services to generate responses. The AI Assistant does not perform profiling or automated decision-making that produces legal or similarly significant effects on users. It does not:

Store your queries or conversation history in a separate database
The AI Assistant does not perform profiling or automated decision-making that produces legal or similarly significant effects on users.
Transmit your personal data to any third-party AI provider
Use your interactions to train external AI models
Make automated decisions that produce legal or similarly significant effects about you

Any personal information you share during an interaction with the AI Assistant (such as your name or contact details) is handled in line with this Privacy Notice and is subject to the same protections as all other personal data we collect.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). Retention periods may vary where required to comply with applicable legal, regulatory, or contractual obligations.

As a general guide, we retain different categories of personal information for the following periods:

Customer and transactional records: Retained for a minimum of 8 years from the date of the last transaction, in accordance with applicable Indian tax and accounting laws (including the Income Tax Act, 1961 and the Companies Act, 2013).
Marketing and enquiry data: Retained for up to 3 years from the date of your last interaction with us, or until you withdraw consent, whichever is earlier.
Website usage and analytics data: Retained for up to 26 months, in line with standard analytics practices.
Legal and compliance records: Retained for as long as required by applicable law or as necessary to defend or exercise our legal rights.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organisational and technical security measures.

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. These measures include, but are not limited to, encryption of data in transit, access controls, regular security assessments, and staff training on data protection.

However, despite our safeguards and efforts to secure your information, while we implement industry-standard safeguards, no method of transmission or storage is completely secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services.

If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at marcom@swelectes.com.

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on your location, you may have certain rights regarding your personal information. Indian residents have specific rights under the Digital Personal Data Protection Act, 2023.

Rights Under The Digital Personal Data Protection Act, 2023 (India)

As an Indian company, SWELECT Energy Systems Limited is subject to the Digital Personal Data Protection Act, 2023 ('DPDP Act'). If you are a Data Principal (i.e., an individual whose personal data is being processed), you have the following rights under the DPDP Act:

Right to access information: You have the right to obtain a summary of the personal data we hold about you and the processing activities undertaken with respect to such data.
Right to correction and erasure: You have the right to correct inaccurate or misleading personal data and to request erasure of personal data that is no longer necessary for the purpose for which it was collected.
Right to grievance redressal: You have the right to have your grievances redressed by our Grievance Officer in accordance with the provisions of the DPDP Act. Details of our Grievance Officer are provided in Section 12 of this Notice.
Right to nominate: You have the right to nominate another individual to exercise your rights in the event of your death or incapacity.

To exercise any of the above rights, please contact our Grievance Officer using the details provided in Section 12. We will respond to your request within the timeframe prescribed under the DPDP Act.

General Privacy Rights

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time by contacting us using the details provided in Section 12. Please note that this will not affect the lawfulness of the processing before its withdrawal.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying 'STOP' or 'UNSUBSCRIBE' to the SMS messages that we send, or by contacting us using the details provided in Section 12. You will then be removed from the marketing lists. However, we may still communicate with you for service-related or non-marketing purposes.

Cookies and similar technologies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove or reject cookies, this could affect certain features or services of our Services.

If you have questions or comments about your privacy rights, you may email us at marcom@swelectes.com.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised.

As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

11. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated 'Revised' date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information. This Privacy Notice shall be governed by and construed in accordance with the laws of India.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact us using the details below.

General Enquiries

SWELECT Energy Systems Limited
SWELECT HOUSE
No. 5, Sir P.S. Sivasamy Salai
Mylapore, Chennai
Tamilnadu – 600004, India
Email: marcom@swelectes.com
Website: https://www.swelectes.com

Grievance Officer

In accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and rules made thereunder, the contact details of our Grievance Officer are provided below. If you have any grievance with respect to our processing of your personal data, you may contact the Grievance Officer within the timelines prescribed under applicable law.

Name: Marcom Department
Email: marcom@swelectes.com
Address: SWELECT HOUSE, No. 5, Sir P.S. Sivasamy Salai, Mylapore, Chennai, Tamilnadu – 600004, India

We will acknowledge your grievance within 48 hours of receipt and endeavour to resolve it within 30 days from the date of receipt, unless a different timeline is prescribed under applicable law.

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.

To exercise any of these rights, please submit your request by email using the details below. Include your full name, contact details, and a clear description of your request. We will respond within 30 days of receipt.

Email: marcom@swelectes.com
Subject line: 'Data Rights Request – [Your Name]'
Address: SWELECT HOUSE, No. 5, Sir P.S. Sivasamy Salai, Mylapore, Chennai, Tamilnadu – 600004, India

For residents of India, you may also lodge a complaint with the Data Protection Board of India if you believe your rights under the Digital Personal Data Protection Act, 2023 have been violated, after first attempting to resolve the matter through our Grievance Officer.